Privacy Policy

Introduction

Star City Casino operates starcity-casino-australia.com as a licensed online gambling platform serving players in Australia. As the data controller responsible for this website, Star City has a legal obligation to collect, process, and store personal data in accordance with applicable Australian privacy law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained within it.

By completing the registration process on this platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. This consent forms the legal basis for Star City Casino AU to process your information for the purposes of delivering gambling services, maintaining regulatory compliance, and fulfilling all obligations imposed by Australian law.

This policy applies to all users of starcity-casino-australia.com, including registered account holders, visitors, and any person whose personal data is processed in connection with the services provided by Star City. We encourage you to read this document carefully and to contact us at [email protected] if you have any questions regarding how your data is handled.

Star City is committed to maintaining the highest standards of data protection and transparency. We recognize that your personal data belongs to you, and we treat it with the respect and care that it deserves.

Information We Collect

Star City Casino collects a range of personal data from users in order to provide services, verify identities, and comply with legal obligations. The categories of data we collect include the following:

• Personal identification details such as your full legal name, date of birth, nationality, and gender
• Contact information including your residential address, email address, and telephone number
• Account credentials including your username and encrypted password
• Financial information including payment card details, bank account information, and e-wallet identifiers used for deposits and withdrawals
• Transaction history encompassing all deposits, withdrawals, bets placed, bonuses claimed, and any other financial activity conducted on the platform
• Identity verification documents submitted as part of the KYC process, including copies of government-issued photo identification, proof of address documents, and proof of payment method
• Correspondence records including all communications between you and our customer support team, whether conducted by email or through any contact form hosted on the website
• Technical and usage data including your IP address, browser type, operating system, device identifiers, session duration, pages visited, and referral sources
• Geolocation data to the extent necessary to verify your jurisdiction of access and ensure compliance with applicable restrictions
• Responses to responsible gambling assessments and self-exclusion declarations where applicable

This information is collected at various stages of your interaction with Casino Star City, including during registration, account verification, deposit and withdrawal processes, and ongoing account management activities.

How We Use Your Information

Star City processes personal data for a number of clearly defined purposes, each of which has a legitimate legal or operational basis. These purposes include:

• Processing your bets, deposits, and withdrawals in accordance with the terms and conditions of the platform
• Creating and managing your player account and ensuring its ongoing security
• Verifying your identity and age in compliance with Australian gambling regulations and KYC requirements
• Detecting and preventing fraudulent activity, money laundering, and financing of terrorism in accordance with AML and CFT obligations
• Conducting ongoing monitoring of account activity to identify suspicious behavior or patterns consistent with financial crime
• Providing customer support and resolving disputes or complaints submitted to our team
• Complying with requests from regulatory authorities, law enforcement agencies, and licensing bodies
• Improving the functionality and user experience of starcity-casino-australia.com through analysis of aggregated usage data
• Sending transactional communications related to your account, such as deposit confirmations, withdrawal notifications, and security alerts
• Conducting responsible gambling assessments and delivering targeted interventions where necessary

Star City Casino Australia will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing another lawful basis for doing so.

Marketing Communication

With your consent, Star City may use your personal data to send you promotional materials, offers, and updates regarding new games, bonuses, and features available on the platform. Marketing communications may be delivered via email to the address associated with your registered account.

You have the right to withdraw your consent to receive marketing communications at any time. To opt out of marketing emails, you may use the unsubscribe link included in any marketing message or send a written request to [email protected]. Upon receipt of your opt-out request, Star City will process your request within a reasonable timeframe and cease sending marketing communications accordingly.

Please note that opting out of marketing communications does not affect the delivery of transactional messages related to your account, which are necessary for the provision of services.

Obtaining Personal Information

Star City Casino collects personal data through two primary channels. The first is directly from you as a user of the platform. This includes information you provide when registering an account, completing the KYC verification process, making deposits or withdrawals, contacting customer support, or participating in any promotional activity hosted on the website.

The second channel involves data obtained from third-party sources. These may include:

• Identity verification and fraud prevention agencies that assist with the validation of KYC documents and the detection of suspicious activity
• Payment processors and financial institutions that provide transaction-related data
• Credit reference agencies where applicable for the purpose of verifying financial standing
• Publicly available databases used to screen users against politically exposed persons lists and sanctions registers in accordance with AML compliance requirements
• Technical service providers that supply analytics or logging data relating to your interaction with the platform

All data obtained from third parties is handled in accordance with this Privacy Policy and applicable Australian privacy law.

Data Recipients

Access to your personal data within the Star City organization is restricted to personnel who require it to perform their professional duties. This includes members of the customer support team, the compliance and AML department, the finance and payments team, and senior management where required for oversight or regulatory reporting purposes.

Star City Casino AU does not sell personal data to third parties. However, certain categories of data may be shared with external parties who assist in the delivery of our services, subject to appropriate data processing agreements and confidentiality obligations.

Releasing Data to Third Parties

Star City may disclose your personal data to third parties under the following circumstances:

• To payment processors and financial service providers to facilitate deposits, withdrawals, and transaction reconciliation
• To game content providers where data sharing is necessary to resolve technical disputes or support the delivery of their services
• To identity verification and KYC service providers engaged to assist with the authentication of user identities
• To regulatory authorities, law enforcement agencies, and licensing bodies when required to do so by law, court order, or regulatory directive
• To fraud prevention agencies and industry bodies participating in the sharing of information related to financial crime
• To professional advisors including legal counsel, auditors, and accountants in connection with the operation of our business

In all cases where data is transferred to a third party, Star City takes reasonable steps to ensure that the recipient maintains appropriate security and confidentiality standards consistent with this Privacy Policy.

Data Retention

Star City Casino retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law. In accordance with Australian AML and CFT compliance obligations, account and transaction data must be retained for a mandatory minimum period of five years from the date of the relevant transaction or the closure of the account, whichever is later.

Following the expiry of the applicable retention period, you have the right to request the erasure of your personal data. Star City will assess such requests in accordance with the Australian Privacy Principles and will comply unless there is a legal obligation or legitimate interest that requires continued retention.

Requests for erasure may be submitted in writing to [email protected].

Security of Your Data

Star City Casino Australia implements a range of technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure account access enforced through username and password authentication, with users encouraged to use strong and unique passwords
• Encryption of data in transit using SSL and TLS protocols to protect information exchanged between your browser and our servers
• Encryption of sensitive data at rest, including financial information and identity documents stored within our systems
• Access controls that restrict internal access to personal data on a need-to-know basis
• Regular security assessments and audits of our technical infrastructure
• Staff training on data protection obligations and information security practices

While Star City takes all reasonable steps to safeguard your personal data, no system can be guaranteed to be entirely secure. We encourage users to take responsibility for the security of their own account credentials and to notify us immediately at [email protected] if they suspect any unauthorized access to their account.

Your Rights and Contacting Us

As a user of StarCity, you have a number of rights in relation to the personal data we hold about you. These rights include:

• The right to access a copy of the personal data we hold about you
• The right to request correction of any inaccurate or incomplete personal data
• The right to request the erasure of your personal data where retention is no longer legally required
• The right to withdraw consent to data processing where consent is the lawful basis for that processing
• The right to lodge a complaint with a supervisory authority if you believe your privacy rights have been violated

To exercise any of these rights, please contact our data protection officer by email at [email protected]. We will acknowledge your request promptly and respond within the timeframe required under applicable law.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), which is the supervisory authority responsible for privacy regulation in Australia. Further information about the OAIC and its complaint processes can be found at www.oaic.gov.au.

Star City Casino reserves the right to amend this Privacy Policy from time to time. Any material changes will be communicated to registered users via email and will be reflected on this page with an updated effective date. Continued use of the platform following such changes constitutes acceptance of the updated policy.