Star City Casino Australia – Terms and Conditions

Last Updated: June 2025

Please read these Terms and Conditions carefully before registering an account or using any services offered through starcity-casino-australia.com. By accessing this website or creating an account, you confirm that you have read, understood, and agreed to be legally bound by all provisions set out in this document.

1. Introduction and Acceptance of Terms

These Terms and Conditions constitute a legally binding agreement between you (the player, account holder, or visitor) and Star City Casino, the operator of starcity-casino-australia.com. This agreement governs your access to and use of all services, games, promotions, and features available on the platform.

By completing the account registration process, making a deposit, or continuing to use the website in any capacity, you expressly agree to these Terms and Conditions in their entirety. If you do not agree with any part of this agreement, you must immediately cease all use of the platform and refrain from creating or maintaining an account.

Star City Casino reserves the right to update, modify, or revise these Terms at any time. Continued use of the platform following the publication of any amendment constitutes your acceptance of the revised Terms. It is your responsibility to review this document periodically.

2. Definitions and Interpretation

For the purposes of this agreement, the following definitions apply:

• Account: The personal account created by a registered user on starcity-casino-australia.com.
• Player: Any individual who has registered an account and uses the services provided by Star City Casino AU.
• Bonus: Any promotional credit, free spins, cashback offer, or similar incentive awarded to a player subject to specific conditions.
• Wagering Requirements: The number of times a bonus amount or bonus winnings must be wagered before a withdrawal request can be submitted.
• Services: All games, betting products, payment facilities, customer support, and promotional features offered through the platform.
• AML: Anti-Money Laundering, referring to the legal and procedural framework designed to prevent illegal financial activity.
• KYC: Know Your Customer, referring to the identity and document verification process required before account activation or withdrawal processing.
• Responsible Gambling: A set of tools and policies designed to support safe gambling behaviour and minimise gambling-related harm.
• Operator: Star City Casino, the entity operating starcity-casino-australia.com.
• Prohibited Jurisdiction: Any country or territory in which access to or use of the Services is restricted by applicable law.

Unless the context otherwise requires, the singular includes the plural and vice versa. Headings are provided for navigational convenience and do not affect the interpretation of any provision.

3. Regulatory Information

Star City Casino operates in compliance with applicable Australian consumer protection standards and gambling-related legislation. The platform is designed to uphold the principles outlined under the Interactive Gambling Act 2001 (Cth) and related state and territory regulations governing online wagering and gaming activities in Australia.

Players are responsible for determining whether accessing and using the Services is lawful in their jurisdiction. Star City Casino does not accept registrations from persons located in jurisdictions where online gambling is prohibited or restricted by law.

All regulatory queries or compliance concerns may be directed to [email protected].

4. Eligibility and Account Registration

4.1 Age Requirements

You must be at least 18 years of age to register an account and use any services at Casino Star City. Access by minors is strictly prohibited. The platform employs age verification procedures as part of the KYC process, and any account found to have been created by a person under the age of 18 will be immediately closed and all funds forfeited in accordance with applicable law.

4.2 Residency and Eligibility Criteria

To register and maintain an active account, you must:

• Be at least 18 years of age;
• Be a resident of a jurisdiction in which using the Services is lawful;
• Not be registered on any self-exclusion register, including the National Self-Exclusion Register operated under Australian law;
• Provide accurate, complete, and current registration information;
• Not be acting on behalf of any third party.

4.3 Single Account Rule

Each player is permitted to hold only one active account at Star City Casino Australia. The creation of duplicate accounts is strictly prohibited and may result in the suspension or permanent closure of all associated accounts, as well as the forfeiture of any pending bonuses or withdrawals.

4.4 Registration Process

During registration, you will be required to provide personal information including but not limited to your full legal name, date of birth, residential address, email address, and contact number. This information will be used to verify your identity, process transactions, and comply with AML and KYC obligations. Providing false or misleading information during registration is a material breach of these Terms.

5. Account Verification (KYC) and AML Compliance

Star City Casino is committed to maintaining a secure and compliant gaming environment. As part of this commitment, all players are required to complete a verification process before withdrawals can be processed and, in some cases, before deposits are accepted.

5.1 Identity Verification Documents

As part of the KYC policy, you may be required to submit:

• A government-issued photo identification document (such as a passport or driver’s licence);
• Proof of residential address (such as a recent utility bill or bank statement dated within three months);
• Proof of payment method (such as a copy or screenshot of the payment card or account used);
• Source of funds documentation where required by AML obligations.

5.2 Ongoing Monitoring

Star City Casino conducts ongoing transaction monitoring to detect and prevent suspicious activity. Enhanced due diligence may be applied at any time, and players may be asked to provide additional documentation without prior notice.

5.3 Consequences of Non-Compliance

Failure to complete KYC verification within the timeframe specified by the operator may result in the suspension of the account and the withholding of funds pending verification. Where verification cannot be completed to the satisfaction of the operator or relevant authorities, the account may be permanently closed and the matter reported to the appropriate regulatory or law enforcement bodies.

6. User Obligations

By using the services at starcity-casino-australia.com, you agree to:

• Use the platform solely for personal entertainment and lawful purposes;
• Not engage in fraudulent activity, including but not limited to chargebacks, identity fraud, or misrepresentation;
• Not engage in any form of collusion with other players or attempt to manipulate game outcomes;
• Not exploit bonuses or promotions through abuse, multi-accounting, or any form of systematic advantage play that is inconsistent with normal recreational use;
• Not use prohibited software, bots, scripts, or automated tools to interact with the platform;
• Not use virtual private networks (VPNs) or proxy services to circumvent geographic restrictions;
• Not engage in any activity that may constitute money laundering or financing of illegal activity;
• Not attempt to interfere with the security, integrity, or performance of the platform.

Any breach of these obligations may result in immediate account suspension, cancellation of all pending withdrawals, forfeiture of bonuses, and referral to relevant authorities.

7. Deposits and Withdrawals

7.1 Deposits

Star City Casino accepts deposits via a range of payment methods as listed on the cashier page of the website. All deposit methods are subject to minimum and maximum transaction limits. Deposits are generally credited to your account in real time or within the timeframe specified for the chosen method.

The operator does not accept deposits made from third-party accounts. All funds deposited must originate from a payment method registered in your own name.

7.2 Withdrawals

Withdrawal requests are subject to successful KYC verification. Withdrawal processing times vary depending on the payment method selected. The operator reserves the right to apply withdrawal limits and to request additional verification documentation prior to processing any withdrawal.

Withdrawal requests may be delayed or declined where:

• KYC verification is incomplete;
• The account has active bonus funds with unfulfilled wagering requirements;
• There is a pending investigation into the account;
• The withdrawal is inconsistent with the player’s deposit history or betting patterns.

7.3 Transaction Fees

Star City Casino does not impose transaction fees on standard deposits or withdrawals. However, your payment provider may apply their own fees, for which the operator accepts no responsibility.

8. Bonuses and Promotions

All bonuses and promotional offers available at Star City Casino AU are subject to specific terms and conditions published alongside each promotion. General conditions applicable to all bonuses include:

• Bonuses are available to eligible registered players only;
• Each bonus is subject to applicable wagering requirements, which must be fulfilled before any withdrawal of bonus-derived winnings is permitted;
• Bonuses expire after the period specified in the relevant promotion; any unused bonus funds or associated winnings will be removed upon expiry;
• Only one bonus may be active at any given time unless otherwise stated;
• Bonus funds may only be used on games designated as eligible under the specific promotion;
• The operator reserves the right to amend, suspend, or cancel any promotion at any time without prior notice;
• Bonus abuse, including the use of multiple accounts or structured betting patterns intended to circumvent wagering requirements, may result in the cancellation of the bonus and associated winnings;
• Players who have opted out of receiving bonuses are not eligible to reclaim promotional offers retroactively.

9. Betting Rules and Game Participation

All games and betting activities available on the Star City Casino platform are governed by individual game rules in addition to these general Terms. By participating in any game, you acknowledge and accept the rules applicable to that game.

The operator reserves the right to void any bet or game outcome in the event of:

• A technical error, system malfunction, or software fault that affects the integrity of the game;
• Evidence of fraudulent activity, collusion, or manipulation;
• Incorrect odds or pay tables being displayed due to a technical error.

In such cases, the operator will make reasonable efforts to restore affected accounts to their pre-game state. The operator’s decision in all disputed game outcomes shall be final, subject to the complaints procedure set out in Section 14 of these Terms.

10. Account Suspension and Termination

Star City Casino reserves the right to suspend or permanently close any account at its discretion, including but not limited to circumstances where:

• A player has breached any provision of these Terms;
• Fraudulent, deceptive, or abusive behaviour is detected;
• A player is identified as being a minor;
• KYC or AML requirements are not satisfied;
• A court order, regulatory direction, or law enforcement request requires the action;
• The player requests account closure.

Upon termination, any bonus funds will be forfeited. Real money balances will be returned to the player following the completion of all applicable verification procedures, unless the funds are subject to confiscation under applicable law or regulatory direction.

11. Responsible Gambling Measures

Star City Casino is committed to promoting safe and responsible gambling practices. The platform provides a range of tools to assist players in managing their gambling activity:

• Deposit limits: Set daily, weekly, or monthly caps on the amount you can deposit;
• Loss limits: Restrict the maximum amount you can lose within a defined period;
• Session time limits: Set a maximum duration for each gaming session;
• Reality checks: Receive periodic notifications reminding you of the time spent on the platform;
• Cool-off periods: Take a short break from the platform without permanently closing your account;
• Self-exclusion: Permanently or temporarily exclude yourself from accessing all services.

Players who wish to activate any responsible gambling tool should contact [email protected] or access the relevant settings within their account dashboard.

If you are experiencing difficulties with your gambling behaviour, you are encouraged to seek assistance from the following support organisations:

• Gambling Help Online: www.gamblinghelponline.org.au
• Lifeline Australia: www.lifeline.org.au
• Beyond Blue: www.beyondblue.org.au

Once a self-exclusion is applied, the operator will make all reasonable efforts to enforce the exclusion across its platform. Players who have self-excluded must not attempt to circumvent this restriction.

12. Limitation of Liability

To the fullest extent permitted by applicable Australian law, Star City Casino shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the platform, including but not limited to loss of winnings, loss of data, or loss of business opportunity.

The operator makes no warranty, express or implied, that the platform will be available without interruption, error-free, or free from viruses or harmful components. Scheduled maintenance and unplanned technical outages may affect service availability.

Nothing in these Terms shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other matter that cannot be excluded under Australian consumer law.

Force majeure: The operator shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including natural disasters, government actions, telecommunications failures, or acts of third parties.

13. Intellectual Property

All content available on starcity-casino-australia.com, including but not limited to software, text, graphics, logos, game designs, audio, video, and trademarks, is the exclusive property of Star City Casino or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the platform solely for personal entertainment purposes. You may not copy, reproduce, modify, distribute, transmit, display, publish, or create derivative works from any content on the platform without the prior written consent of the operator.

Any unauthorised use of intellectual property owned by or licensed to Star City Casino may result in civil or criminal liability.

14. Complaints and Dispute Resolution

14.1 Complaints Procedure

If you have a complaint regarding any aspect of the services provided by Star City Casino Australia, you should contact our support team in the first instance by emailing [email protected]. Please include your account details, a clear description of the issue, and any supporting documentation.

We aim to acknowledge all complaints within 48 hours and to provide a final resolution within 14 calendar days of receipt. Complex matters may require additional time, in which case you will be kept informed of the progress.

14.2 Escalation

If you are dissatisfied with the outcome of the internal complaints process, you may escalate your complaint to the relevant regulatory or consumer protection body in your jurisdiction. The operator will cooperate fully with any legitimate regulatory investigation.

14.3 Governing Law

All disputes arising from these Terms or your use of the platform shall be subject to the laws of Australia. The parties submit to the non-exclusive jurisdiction of the competent courts of Australia for the resolution of any dispute that cannot be resolved through the internal complaints procedure.

15. Amendments to Terms

Star City Casino reserves the right to amend, update, or replace these Terms and Conditions at any time. Notice of material changes will be provided via a notice on the website or by email to the address registered on your account. The revised Terms will take effect from the date of publication unless otherwise stated.

Your continued use of the platform following the publication of any amendment constitutes your acceptance of the updated Terms. If you do not accept the revised Terms, you must cease using the platform and may request account closure by contacting [email protected].

16. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of Australia, including but not limited to the Interactive Gambling Act 2001 (Cth), the Australian Consumer Law as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth), and applicable state and territory legislation.

Any legal proceedings arising from or in connection with these Terms shall be brought before a court of competent jurisdiction in Australia. The operator does not waive any right to seek interim or injunctive relief in any jurisdiction as may be necessary to protect its legitimate interests.

For all legal and compliance correspondence, please direct communications to [email protected].

By registering an account or using the services at starcity-casino-australia.com, you confirm that you have read, understood, and agreed to these Terms and Conditions in their entirety.